Privacy Policy

Animal Dental Clinic, Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our veterinary dental services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact or appointment request forms
• Subscribe to our newsletter or email communications
• Communicate with us via phone, email, or other channels
• Register as a new client at our clinic

This information may include:

• Name, address, phone number, and email address
• Pet information (name, species, breed, age, medical history)
• Payment and billing information
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more information, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide veterinary dental services, schedule appointments, and communicate with you about your pet's care
• Communication: To respond to your inquiries, send appointment reminders, and provide updates about our services
• Payment Processing: To process payments and maintain billing records
• Website Improvement: To analyze website usage and improve our online presence
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: With your consent, to send you promotional communications about our services

3. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Contract Performance: When processing is necessary to provide our services or respond to your requests
• Consent: When you have given explicit consent for specific purposes
• Legitimate Interests: When necessary for our legitimate business interests, such as improving our services
• Legal Obligation: When required by law

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who perform services on our behalf (payment processors, email providers, website hosting)
• Veterinary Partners: Referring veterinarians or specialists involved in your pet's care
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

5. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include:

• Google Maps for location services
• FormSubmit for form processing
• Analytics services for website analysis

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your client relationship
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Veterinary medical records are retained in accordance with Virginia state regulations.

8. Your Rights

8.1 Rights Under GDPR

If you are in the EEA, you have the right to:

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Restriction: Request limitation of processing
• Data Portability: Receive your information in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

8.2 Rights Under CCPA

If you are a California resident, you have the right to:

• Know: Request disclosure of what personal information is collected and how it is used
• Delete: Request deletion of your personal information
• Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Non-Discrimination: Exercise your rights without discriminatory treatment

8.3 Virginia Residents

Virginia residents have rights similar to those under GDPR and CCPA, including the right to access, correct, delete, and obtain a copy of personal information.

9. How to Exercise Your Rights

To exercise your rights or request deletion of your data, please contact us:

• Email: info@adcva.net
• Phone: +1 (646) 461-0713
• Mail: 410 Maple Ave W, Suite 1, Vienna, VA 22180

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the United States. By using our services, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us